Returns & Refunds Policy

Returns & Refunds Policy

At naimanmart.com, we strive to ensure that you are satisfied with every purchase you make. However, if for any reason you are not satisfied with your order, we are here to help with our Returns & Refunds Policy.

Returns

You have 7 days to return an item from the date you received it, under the following conditions:

1. The item must be unused, in its original packaging, and in the same condition that you received it.
2. The receipt or proof of purchase must be provided to initiate a return.

Items Not Eligible for Return

Certain products are not eligible for returns, including:

• Perishable goods (e.g., food, flowers).
• Health and personal care items (e.g., opened cosmetics, hygiene products).
• Customized or personalized items made specifically for the customer.
• Sale items or items purchased during a promotional period.

Return Process

To initiate a return:

1. Contact our Customer Service team at [Your Contact Email] or [Phone Number].
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will guide you through the return shipping process. Please note that customers are responsible for covering the return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If your return is approved, we will process the refund to your original method of payment. Depending on your bank or payment provider, it may take 7-14 business days for the refund to appear in your account.
• If your return is rejected due to non-compliance with our return policy, we will contact you with an explanation.

Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Then contact your credit card company or payment provider. There is often some processing time before a refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at [Your Contact Email] within 7 days of receiving your item.

Shipping Costs

• Customers are responsible for paying return shipping costs unless the product is defective or damaged upon receipt.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our mistake.

Contact Information

If you have any questions about our Returns & Refunds Policy, please contact us:

Naiman Mart
Email: naimanmart@gmail.com
Phone: +8801822006650
Address: Puran Bazar Road, Madaripur Sadar, 7900